Shipping Policy

1. Where we ship

At launch we ship within the fifty United States, including Alaska and Hawaii. We hope to add Canada and the United Kingdom soon after, and we will email reservation holders outside the United States before we charge anything.

2. Cost

Standard shipping is included in the price of the device for founding members. Expedited shipping, if we offer it, is priced at checkout.

3. Timing

Ship dates on this site are estimates, not guarantees. Devices go out in the order reservations were placed. We will email you when your device is ready, and again when it is on its way, with tracking.

If manufacturing slips, we will say so in plain language and give you a new estimate rather than let a date quietly pass. You can cancel for a full refund at any point before your device ships.

4. Address changes

You can change your shipping address any time before your device ships by emailing us. Once it is in transit, we cannot redirect it, but the carrier often can.

5. Lost or damaged in transit

If your device does not arrive, or arrives damaged, tell us within 30 days of the delivery date and we will replace it at no cost.

6. Taxes and duties

Sales tax is calculated at checkout where it applies. For any future international orders, import duties and taxes are the responsibility of the recipient, and we will make that clear before you pay.

7. Contact

founders@gethalo.care

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